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How We Developed An
Online Booking System & Driver App For a Logistics Company

A Brief Glimpse Into Our Client

Our New Zealand-based logistics client, DAV Transport, wanted us to develop an online booking system for their customers and a corresponding driver app in order to meet their growing demand and improve operational efficiency.

DAV Transport, a leading logistics company, started in 2015 specializing in furniture moving and freight delivery. They serve regions like Northland, Auckland, Waikato, Taranaki, and more. Their services include house and office moving, commercial deliveries, packing supplies, furniture and whiteware transport, B2B freight, fragile items, same-day deliveries, storage, and line haul.

Our team developed a powerful online booking system, along with the option for clients to create their own accounts to manage their bookings. We also built a state-of-the-art driver app that enables DAV Transport drivers to receive tasks and execute them effectively.

Industry

Transport & Logistics

Tech Stack

Angular (Web), Flutter (Mobile), Node.js, MongoDB

Country

New Zealand

The Challenges We Faced Along the Way

DAV Transport was struggling with inefficiencies due to the absence of a streamlined system, leading to challenges in managing bookings and coordinating tasks across their various services.

As DAV Transport provides an extensive number of services, manual processes were not enough.
When they approached Brainium, they did not have any system in place for managing customer bookings and driver assignments.
Though it took us time to understand the flow of deliveries that DAV Transport follows, we managed to gain a good understanding of their operations.
DAV Transport lacked integration across its different service offerings and could not coordinate tasks across different locations and teams.
There were several instances of miscommunication between the admin and drivers, and this was leading to delays, dissatisfied customers, and operational inefficiencies as well.

Our Primary Approach for This Project

At Brainium, our approach to developing a custom solution for DAV Transport was centered around their unique logistics needs, with a strong focus on communication, transparency, and phased delivery. To begin with, we invested time in understanding DAV Transport’s workflow, service offerings, and operational pain points. Our team conducted in-depth discussions with key stakeholders to ensure we captured the full scope of their challenges, including inefficiencies in booking management, task assignments, and internal communication.

Given the complexity of DAV Transport’s operations, we adopted an iterative and modular delivery approach. This meant that we could roll out different components of the solution in stages—first addressing the most pressing issues, and then enhancing the system with additional features based on real-time feedback.

We also recognized the importance of integration between DAV Transport’s customer-facing platform and internal systems. Thus, we focused on developing a robust architecture with seamless communication between the front-end booking system and the back-end driver app.

The customer-facing platform was designed with a simple, intuitive interface, allowing customers to create accounts, manage their bookings, and receive updates easily. The driver app, on the other hand, was optimized for smooth task management, helping drivers stay on top of their assignments with features such as real-time task updates, live traffic-based route optimization, and easy task tracking.

To ensure operational efficiency, the app used advanced routing algorithms that pulled in real-time traffic data to optimize delivery paths, saving fuel and reducing delays. Furthermore, we leveraged APIs and cloud technologies to ensure that both the customer portal and driver app could scale seamlessly with DAV Transport’s growing demands.

Our Primary Solution for This Project

To address DAV Transport’s need for improved operational efficiency, we developed an integrated solution that streamlined both customer bookings and driver management.

Our experienced developers leveraged APIs and cloud technologies to allow continuous and real-time data flow between the booking system and the driver app
The advanced routing algorithm used in the driver app pulls live traffic data to optimize delivery paths, reducing delays and fuel costs.
Taking into account a range of specifications from DAV Transport, we designed and developed a customer panel where people can manage their bookings with ease and transparency.
On top of that, we also created a driver app where DAV Transport drivers can receive transport assignments and smoothly fulfill their tasks with real-time updates and task tracking.

Results

As a result of our tailored solution, DAV Transport saw significant improvements across its operations. Here’s a look at the key outcomes:

Enhanced Operational Efficiency

Streamlined booking and delivery assignment processes and minimal manual errors have significantly improved operational efficiency.

Boosted Customer Satisfaction

The real-time booking management and the transparency of tasks have led to increased customer satisfaction, boosting DAV Transport's ratings.

Improved Delivery Coordination

Improved coordination between the admin and drivers guarantees that deliveries are on time, eliminating delay-related complaints.

Reduced Costs and Delays

Optimized routing and delivery logistics have reduced fuel costs and improved delivery timeframes.

Hear From Our Client Their Experience Partnering With Us

Our clients’ words make us happy to do what we do. It’s very rewarding to see the positive impact we’ve made.

Your team made a huge difference to our processes. Our clients find the booking system easy to use and the driver app takes a lot of work off our shoulders. Everything is automated and smooth. A Big thanks to the Brainium team.

Tara Rankin

CEO

Fulfilling Client Needs One Step At A Time

Brainium’s solution has had a transformative impact on DAV Transport’s operations. By developing a streamlined online booking system and a dynamic driver app, we’ve significantly improved both internal workflows and the customer experience. The integration of real-time updates, advanced routing algorithms, and an intuitive user interface has optimized delivery routes, minimized delays, and eliminated miscommunication between admin and drivers.

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