Microsoft Dynamics 365 is a connected suite of business applications built to work with Microsoft 365, Azure, and the Power Platform. For organisations already in the Microsoft ecosystem, it links productivity tools, operations, and AI in one stack. We implement, customise, integrate, and extend Dynamics 365 with Power Platform automation and Azure AI from day one.
Brainium is not a Microsoft certified partner. We deliver Dynamics 365 implementation and development through deep technical capability in the Power Platform, Dataverse, and the broader Microsoft ecosystem - combined with 13 years of enterprise delivery experience.
From Business Central ERP for growing mid-market companies to full D365 Finance & Operations for complex enterprises - and the Power Platform and Copilot AI layer that automates everything in between.
Full Business Central deployment for mid-market companies - covering financials, sales, purchasing, inventory, warehouse management, manufacturing, and project management. Business Central is Microsoft’s flagship mid-market ERP - the right choice for organisations that want enterprise-grade ERP with the simplicity of the Microsoft interface and the connectivity of the Microsoft 365 ecosystem.
CRM implementation covering lead and opportunity management, account and contact management, email integration with Outlook, Teams calling, AI-powered sales insights, customer service case management, and omnichannel engagement. Configured to your sales process - not a generic CRM template.
Microsoft Power Platform is the most accessible way to build custom applications and automate processes on the Dynamics data model. We build Power Apps (canvas and model-driven), Power Automate flows for process automation, Power BI dashboards for operational reporting, and Power Virtual Agents for customer-facing chatbots - all connected to Dynamics 365 data via Dataverse.
Connecting Dynamics 365 to your wider Microsoft ecosystem (Teams, SharePoint, Azure) and to external systems - Salesforce, SAP, Shopify, custom ERP, logistics platforms, and marketing tools. Azure Integration Services (Logic Apps, Service Bus, API Management) for complex integration architectures. Direct Dataverse API for simpler connections.
Dynamics 365 Copilot provides out-of-the-box AI capabilities across Sales, Service, Finance, and Business Central - meeting summaries, email drafting, opportunity summaries, cash flow forecasting. Beyond Copilot, we build custom Azure AI models trained on your Dynamics data: churn prediction, deal scoring, demand forecasting, and intelligent document processing.
Ongoing administration, release wave management (two major releases per year), user management, configuration changes, Power Platform governance, and technical support. Available as monthly retainers with defined SLAs for organisations without a dedicated Dynamics administrator.
Dynamics 365 covers the full business application landscape - ERP, CRM, HR, supply chain, and field service - all sharing the Common Data Model and native Microsoft 365 integration.
Full mid-market ERP: finance, sales, purchasing, inventory, warehouse, manufacturing, projects.
Lead management, opportunity pipeline, AI scoring, forecasting, Outlook and Teams integration.
Case management, knowledge base, SLA management, omnichannel routing, customer portal.
General ledger, accounts payable/receivable, fixed assets, budgeting, financial reporting.
Procurement, inventory, warehouse management, manufacturing, transportation management.
Canvas and model-driven apps on Dataverse - custom interfaces for any business process.
Process automation, approval workflows, document processing, system integration triggers.
Self-service analytics, operational dashboards, embedded reports in Dynamics apps.
AI-powered meeting summaries, email generation, opportunity insights, cash flow forecasting.
Custom ML models, cognitive services, document intelligence - connected to Dynamics data.
The biggest risk in Dynamics 365 implementations is scope creep - the breadth of the platform makes it tempting to configure everything. We scope tightly, deliver in phases, and expand from a stable foundation.
Most Dynamics consultancies are specialists in one product - Business Central or Sales or Customer Service. We work across the full Dynamics 365 family, the Power Platform, and Azure AI, which means we can connect the dots between products that most implementers treat as separate projects.
Power Apps and Power Automate are the most underused assets in most Dynamics deployments. Our Power Platform engineers build production-grade canvas apps, model-driven apps, and complex automation flows - not proof-of-concept demos. Every process automation we build is documented, version-controlled, and governed.
We activate Dynamics 365 Copilot features across all applicable apps, then extend beyond them with custom Azure Machine Learning models trained on your Dataverse and Business Central data. Custom predictive scoring, anomaly detection, and intelligent document processing where Copilot’s standard features don’t cover your specific requirements.
Dynamics 365’s value multiplies when it is properly connected to the rest of the Microsoft stack. We configure these integrations as standard, not as add-ons. Embedded Teams calling in D365 Sales, SharePoint document management in Business Central, Power BI embedded in every Dynamics dashboard.
All Power Apps, Power Automate flows, and custom code delivered with full documentation and IP transfer. ISO 9001:2015 governed delivery. Two Dynamics 365 major release waves per year managed as part of our support service - no surprise breaking changes in production.
Whether you are starting a Business Central implementation, extending D365 Sales with Power Platform automation, or activating Copilot AI across your existing Dynamics estate - the first conversation is with a Solutions Architect who knows the Microsoft stack.
NDA available before any conversation - countersigned within 24 hours.
The first call is always with a Solutions Architect who knows the Microsoft stack - not a sales team following a script.